SERVICES

Health Insurance: Domestic & International Health plans

Health insurance provides better means of settling healthcare cost other than out -of-pocket expenses. A review of our client needs, rising cost of healthcare, increasing demand for access to medical services and limitations associated with the local healthcare providers catalysed the need to provide an opportunity for individuals, families, and employees to access high-quality medical care within the country and abroad. We have created access to a network of health care providers and facilities.

Our Current Health Insurance:

• Domestic Health plans policy evaluation & comparison: This service involves HMO plans locally, providing members with access to healthcare services through a network of contracted doctors, hospitals, and other providers within Nigeria.
• International Health plans policy evaluation & comparison: This involves assessing and comparing different insurance policies that provide coverage across international borders. This process helps individuals or businesses choose the best plan that fits their needs while ensuring adequate protection in multiple countries.

Our Value-Added Services

1. Ark Health Concierge Services [Administration, Healthcare Facility Navigation, Emergency
   and Non-Emergency, Access to Family Physician (In-house doctor)].
2. Mobile Application

Why Choose Us

1. Enhanced Patient Experience
2. Seamless geolocation of healthcare facilities
3. Access to Top-tier Providers
4. Expedited Appointment
5. Reduced Wait Times
6. Appropriate Medical Referrals

Contact our Support:

Tel: 0700700CALL- (07007002255)

Email: health@arkinsurancegroup.com

Reinsurance (Facultative and Treaty)

With our dedicated reinsurance team, our clients (insurance companies) receive unparalleled support, strategic insights, and dedicated service, thereby are empowered throughout the entire reinsurance journey.

Our approach includes:

• Expert Negotiation: By leveraging our deep industry expertise, we provide customized terms, coverage limits, and competitive rates on behalf of our clients.
• Strategic Industry Relationships: Utilizing our close relationships with leading reinsurance providers and industry experts, we remain at the forefront of changing market conditions, trends, and emerging products, thus giving strategic, data-driven guidance, giving our clients an edge.
• Comprehensive Treaty Reinsurance Administration: Our team team expertly manages endto-end administrative and operational aspects of treaty reinsurance contracts, to allow the insurer (our clients) to focus on underwriting and managing primary insurance risks; thereby focusing on core growth initiatives with confidence.

Risk Analytics

Our dedicated and professional actuarial team provides several services to clients with the use of actionable, data-driven insights, specialized in identifying emerging risks, optimizing risk portfolios, and crafting proactive strategies, such as EML reports to assess coverage, reinsurance recovery analysis for placement, industry analysis, insurer’s liquidity and much more.

• Our Risk Management Expertise: Risk Intelligence: Informing Strategic Decisions: The team leverages on advanced data analysis to enhance fraud detection, ensure regulatory compliance, and foster financial stability within the insurance ecosystem.
• Advanced Decision-Making: Risk Portfolio Optimization: Data-Driven Insights: Our cutting-edge Risk Analytics platform empowers strategic decision-making, optimizing risk portfolios, identifying emerging risks, and simulating potential outcomes through scenario planning for our clients.
• Loss Mitigation: Tailored Risk Management Solutions: We administer comprehensive risk analyses to inform customized strategies to minimize damages, claims, and business interruption losses and guiding clients toward resilient risk management practices.
• Client-Centric Approach: Protecting Assets: Proactive risk management and asset protection demonstrate our commitment to clients’ security and success.
• Loss Recovery Expertise: Reinsurance Protection Analysis: Our loss recovery analysis provides detailed assessments of reinsurance backing, prioritizing A-rated providers. For example, we simulate likely loss
  scenarios to project recoverable losses, ensuring clients’ policies are secure.
• Specialized Advisory Services: Insurance Due Diligence and Lender Support: Our comprehensive lender advisory services include pre-lending insurance assessments, ongoing brokering support, and strategic
  guidance for lenders and borrowers throughout project lifecycles.

Engineering

In enabling client success, our engineering team provides creative solutions that help our clients protect and conserve their wealth.

• Technical Expertise:
  On-Site Surveys and Inspections: Our Engineers participate in onsite pre-loss and post-loss assessments, providing valuable insights for loss prevention and technical safety.
  Risk Mitigation: Our Engineering team provides comprehensive risk assessments, identifying vulnerabilities and implementing tailored safety solutions to minimize potential losses.
• Risk Management Services:
  Risk Optimization: We assist clients with updates and follow up on risk improvement recommendations to action risk recommendations after assessments as well as ensure compliance.
  Risk Analytics: We work with reinsurer brokers to analyse and visualize risk recommendation data to present risk patterns, trends, and exposure in clear and insightful formats to help clients make informed decisions.
  When incidents occur, we provide clients with incident updates to implement mitigation measures, analysing the causes and suggest mitigation strategies to prevent future occurrences. We manage client accounts and risks through close interaction with guidance on risk management practices.
• Reporting and Documentation: Our team reviews engineering reports and documents from clients, summarizes inspection reports, and analyse client engineering documents to provide insights and help with action risk recommendations.
• Enhanced Services:
  Valuation Support: Our team assist in determining the accurate value of assets for insurance purposes, and document request ensuring adequate coverage in case of losses.
  Claims Support: Our Engineering team collaborate with claims team, offering expertise in loss adjustment, and incident analysis to inform proactive mitigation measures.
  Root Cause Analysis: We assist clients in joint Root Cause Analysis with appointed third party and help analyse causes of incidents.

Technology

Here at Ark, we have recognized the risks of being uninsured when coverage is needed and are focused on ensuring that individuals can easily obtain insurance as soon as they are ready to secure it. This has prioritized leveraging technology to streamline the purchase and management of insurance, making it accessible and straightforward for everyone once premiums are paid.

Retail Platform (ARK Insurance 24/7 | Get Quotes)

One of our goals is to offer individuals the simplest way to access insurance; giving the opportunity for
you to get insurance for your or your family.

• Getting a quote is simple and easy and can be accessed anywhere and anytime.
• You are given the opportunity to get insurance online, the minute you need it.
• Ease of premium payments via trusted payment platforms.
• Our client services team is available for information and assistance from process start to finish.

Corporate Platform (Arkonline.ng)

We know effective management of corporate insurance is essential for ensuring the stability and resilience of a company. The platform ensures transparency on the policy cover and terms of coverage:

• The upload and documentation of policy documents, which allows for easy review of policy documents carefully to understand the terms and conditions, making note of any exclusions or limitations that may affect coverage.
• Easy process for endorsements.
• Gives access to Policy certificates.
• Documentation and ease of claims handling procedures.

Both the insurer, and the insured have access to necessary details of their insurance.

Claims Management

In line with our resolve to ensure easy and timely resolution of claims request, our team of dedicated claims experts processes claims using our tailored claims platform, they have also developed close working relationships with insurers and have detailed knowledge of the insurance covers they provide.

This enables us to settle even the most complex and challenging claims in a professional and timely manner. We manage your claim with your insurer and communicate with you throughout the claims settlement process.

Rest assured, we are committed to ensuring that the process is stress-free and seamless.

Report A Claim

Kindly send an email with a description and pictures of the accident to claimsdepartment@arkinsurancegroup.com; and the claim process begins.